Welcome to the "Frequently Asked Questions" section! Here you will find useful information about our tour offers, booking processes, and service conditions.
We strive to make your journey as comfortable and worry-free as possible, so we have gathered answers to the most common questions from our clients. If you have additional questions, do not hesitate to contact our team — we are always ready to help!
Frequently Asked Questions
● What destinations does Keshta offer?We offer a variety of tours from Arab countries to Russia, including popular destinations such as Sochi, Arkhyz, as well as wedding, wellness trips, and student programs. Each tour can be adapted to your wishes.
● How can I book a tour?
Booking can be done through our website by filling out the request form, or by contacting our managers by phone or email. We will help you choose the ideal route and answer all your questions.
● What documents are needed for booking?
To book a tour, you need to provide copies of the passports of the trip participants and, in some cases, medical insurance. For more detailed information, please contact our manager.
● How is the tour payment made?
Payment can be made in various ways: bank transfer, credit card, or cash. Please clarify your preferred payment method with our manager.
● What should I do in case of tour cancellation?
In case of tour cancellation, you need to notify us as soon as possible. The cancellation policy depends on the conditions of your booking. We will help you understand the situation and offer possible options.
● What medical services are offered in wellness tours?
As part of wellness programs, we offer various procedures, including mineral waters, mud therapy, massages, and other procedures aimed at recovery and health improvement.
● How can I contact you for additional information?
You can contact us through the contact details on our website, send a request in the online chat, or call the provided phone numbers. We are always happy to help you!